restaurants | The Restaurant Guy

WAITSTAFF BEHAVIOUR

Thursday, January 24th, 2019

Unhelpful, surly waitstaff will drag down the mood at any restaurant!

In fact, unhelpful and unfriendly waitstaff may be the main reason customers do not return to your restaurant.

Don’t let it happen to you …..

It’s far easier to train an upbeat, fun person on restaurant service than it is to teach an experienced, grumpy person to be nice.

Remember, your restaurant is only as good as your worst team member, so don´t permit staff to remain if they are rude, condescending, surly or unhappy.

There are plenty of great people out there who want to work in your restaurant. Find them, train them, and improve your sales.

What are your thoughts on Waitstaff Behaviour ? Let me know in the comments!

DOES YOUR RESTAURANT HAVE A USP?

Thursday, December 6th, 2018

A USP is a Unique Selling Point and I believe all restaurants need one.

You see, just saying your food is great, or your prices are fair, is not enough. You must be unique and you must be able to communicate that uniqueness to others, quickly and simply.

How is your restaurant different from every other restaurant?

How is it unique?

In what way are you the only restaurant to offer a particular dining experience?

I recommend looking at your competition, businesses that are similar to yours, and ask yourself how are we different, how are we unique and how could we make ourselves unique?

By doing this, your restaurant can be more easily differentiated by customers and stand out in an often saturated market.

If you are not unique, if you are not different, you may find it hard to succeed.

What are your thoughts on the points above? Let me know in the comments!

MY RESTAURANT IS IN A BAD LOCATION

Thursday, October 11th, 2018

This is the one mistake that is almost impossible to fix.

You can fix terrible food, a badly thought out menu, awful decor, surly staff, incompetent chefs, missing signage or snail-like service. But after you sign the lease, you can’t do much about the location.

So this is one problem you have to prevent in advance.

Don’t believe what any landlord or real estate agent tells you. Verify everything yourself.
Check traffic patterns, both pedestrian and auto.
Check the noise levels of your neighbours.
Go by the venue at all times, mornings, afternoons evenings and late nights.
Some locations always see restaurant failures and for no logical reason. If more than one restaurant has failed in a location you’re considering, you might want to pass.
Consider neighborhood lighting and safety. Would you feel safe walking there at night by yourself?

Remember, this will be one mistake that may be impossible to fix so check, check and check!!

Tag: restaurants